RETURNS & EXCHANGES

Thank you for shopping with us! We understand that sometimes your purchase might not be exactly what you wanted. Whether it's the fit, the design, or just a change of heart, we're here to make the process of returns and exchanges as smooth as possible.

RETURN WINDOW

You have 30 days from the date of delivery to return your item(s) for a refund or exchange. Please note that the item(s) must be returned in their original condition—unworn, unwashed, and with all original tags attached. Unfortunately, we cannot accept returns or exchanges beyond this 30-day window.

SHIPPING COSTS

As a small business that gives a portion of our profit away, we're sorry we cannot assume responsibility of shipping costs. All return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

START YOUR RETURN OR EXCHANGE

To initiate a return or exchange, please visit our Contact Us page. Fill out the form with your order details and specify whether you're seeking a return or an exchange. Our customer service team will respond with instructions on how to proceed, including the address to which your return should be sent.

EXCHANGES

For exchanges, please specify the item you wish to exchange for in the "Contact Us" form. If the new item is in stock, we will ship it to you at your expense once we have received the original item. If the new item is more expensive, we will provide instructions for paying the difference.

QUESTIONS

If you have any questions about your return or exchange, please don't hesitate to reach out to us through our Contact Us page. We're here to help make your shopping experience as enjoyable and hassle-free as possible.

We appreciate your understanding and adherence to our Exchange and Return Policy.

THE PARENT COMPANY: ZEBRAS UNLIMITED (ZU)

Medical students are taught to “think horses not zebras”; to not jump to the uncommon conclusion when diagnosing patients. In rare cases, however, the uncommon conclusion actually becomes the reality. That's why people with rare diagnoses have come to identify with the zebra.

In 2023 we founded Zebras Unlimited as a way to drive awareness and charitable giving toward research and cures for rare diagnoses — like our son has. We give a portion of all our proceeds, across all our businesses, for this cause.